Patron Services Assistant - Waterville Creates

06 Dec 2021 9:52 AM | Anonymous member

Patron Services Assistant

Part-Time; Non-Exempt Status
Reports to: Box Office Manager

Patron Services Assistants are public-facing professionals who demonstrate excellent customer service, attention to detail in sales of tickets and concessions, abide by state and organizational regulations and policies, and maintain the cleanliness and general appearance of Railroad Square Cinema, Waterville Opera House, and Ticonic Gallery + Studios (“Venues”). They serve as welcoming first points of contact for patrons; share information about events and installations; solicit participation in membership programs and donation campaigns; and elevate questions, concerns and suggestions to management on a timely basis. They liaise with vendors and distributors who provide services for the Venues and maintain inventory. They also perform daily cash-ups of points of sale and deliver daily transaction activity reports.

About Waterville Creates:

Waterville Creates enriches lives and grows the creative economy by supporting and promoting high-quality, accessible arts and cultural programs and institutions.

Waterville Creates was established in 2014 by a core group of local organizations with a shared goal to strengthen the arts in Waterville through thoughtful collaboration. These founding partners were the Colby College Museum of Art, Common Street Arts, the Maine Film Center, Waterville Main Street, the Waterville Opera House, and the Waterville Public Library. With the support of these and other diverse community partners, WC built an active and engaged board, talented staff, and a program of work that established it as the coordinating entity for arts and culture in Waterville.

After careful analysis and planning, WC merged with Common Street Arts in 2016 and with the Waterville Opera House and Maine Film Center in November 2018 in order to create efficiencies in marketing, development, accounting, and other administrative services while strengthening and expanding arts and cultural programming. Under this consolidated organizational structure, WC offers a diverse array of year-round arts programming, including community theatre productions, live music concerts, dance performances, and live broadcast presentations at the Waterville Opera House, daily film screenings at Railroad Square Cinema, the annual, 10-day Maine International Film Festival, regular art exhibitions and arts education opportunities at Ticonic Gallery + Studios (formerly Common Street Arts), and numerous free, collaborative community arts events and programs.

A unique model of collaboration, WC has demonstrated that together we are stronger. With a diverse and talented staff dedicated to advancing the arts in Waterville, we are able to develop innovative, multidisciplinary programming that builds on the decades-long legacies of our beloved arts institutions.

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